Questions and Answers
If you cannot find an answer to your question, please do not hesitate to send us a message and we will do our best to help
What is Acamp?
Acamp is an online platform where we make it easy to search, find and book a place to camp. Regardless if you’re in a RV, a car with a rooftop tent or if you’re just a happy camper with a tent we want to you be able to use our website or app to make your camping trip fun, smooth and exciting.
Can I extend my stay?
Absolutely. You can keep your space until 10 AM on the day of your departure. Until that time, you can always extend your booking without losing your space. After 10 AM your spot will be made available for other camping guests to book.
Do you have more questions? Get in touch
Can I trust Acamp with my credit card details?
Of course. Acamp does not save your credit/debit card details. Instead, we rely on the third-party payment processor Stripe to manage payments on our behalf. Stripe manages payments for some of the largest companies in the world, including Spotify, Amazon, Expedia ... and now also Acamp.
Do you have more questions? Get in touch
How do payments work?
Acamp relies on a third party, Stripe, to manage all payments. When the amount for the stay has been reserved using your credit/debit card, the booking is considered complete. By instruction from Acamp, Stripe subsequently keeps the entire reserved amount for your stay until the Wednesday of the week after the last day of the booking before the amount is released from your account to the campsite Host. This is to ensure that you have had a pleasant stay and that there is sufficient time to sort out any issues.
How do I know that I have a booking?
Your completed bookings are confirmed in several ways. When the amount is reserved successfully by Stripe, a booking confirmation will be displayed on the screen. You can also find your booking under ”My trips” and an e-mail confirmation is also sent to the e-mail address you have provided. The campsite Host will be informed of your arrival via e-mail and in the Host panel.
What is the Acamp service fee?
The Acamp service fee is added to all bookings and is proportionate to the cost of the booking. It is not normally refundable in the event of cancellations. Campers can see this fee in a separate line on the booking page before the booking has been completed, as well as in the booking receipt available under “My trips”.
I made a booking but when I arrived there were no spaces available, what should I do?
Don’t worry, if a campsite owner is unable to find space for you or asks you to cancel, please e-mail firstname.lastname@example.org directly. Include the booking number, which can be found under ”My trips”. Our support team will get in touch with the campsite owner to confirm that you were unable to visit the night and will subsequently make a full refund.
How much do I get back in the event of cancellation?
Cancellation is free of charge up until 48 hours upon arrival. As we cancel your booking we will refund the booking amount minus our non-refundable service fee. If you feel entitled to a full refund for any other reason please contact our support and we will assist you.
What happens if I have a poor experience and want a refund?
Firstly, we are extremely sorry that you did not have a fantastic experience! Naturally, we would like to make it up to you and we can also contact the campsite owner to find out more and see whether they are willing to make any changes for the future.
The best solution is always to try to tackle the issue as soon as possible. If you have a poor experience at a campsite, the best thing to do is to personally contact the campsite owner or Host directly. Most poor experiences are the result of miscommunication and can be resolved by contacting the campsite owner to raise your concerns.
If this approach is not possible or you are unable to reach the campsite owner, please contact the Acamp support team as soon as possible to provide information about your experience and why you feel you are entitled to a refund.
The support team will subsequently get in touch with the campsite owner about your issue and the request for a refund.