POLICIES AND GENERAL TERMS AND CONDITIONS
WHAT PERSONAL DATA DO WE COLLECT?
Personal data includes: - contact details, such as name, personal identification number, e-mail address, mobile telephone number and address, - vehicle registration number of the vehicle you register via our service and - device data such as IP address We collect and process your personal data when you use the services we provide, when you subscribe to receive news or other information or when you visit our website. We may also process data from third parties, such as the Swedish Transport Agency. The personal data we choose to process shall depend on the reason for our contact, the contractual relationship we have and the consent that has been given.
WHY DO WE NEED YOUR PERSONAL DATA?
The main purpose of the processing of personal data by Acamp is to provide services to you and improve the services we provide. There are several different reasons why we may need to collect, manage and store your data. These reasons include being able to fulfil agreements we have entered into, as well as complying with applicable legislation, such as the Swedish Accounting Act. In other cases, we may need to store your personal data in order to offer you the best possible services. Acamp processes personal data for the following reasons: By consent – When you have consented to processing (you can withdraw your consent at any time). By agreement – To fulfil agreements we have entered into. Legal obligations – When legislation requires us to process personal data. Balance of interests – In certain situations, we have performed a balance of interests in respect of the processing of personal data, which means that we have a legitimate interest in such processing. When we apply legitimate interests as our legal basis, this means that the processing of personal data is necessary for us to safeguard our legitimate interests.
WHY DO WE NEED YOUR PERSONAL IDENTIFICATION NUMBER?
Sometimes we need your personal identification number, as this is the only way in which we can verify your identity in connection with e.g. agreements being entered into. We shall process your personal identification number only when clearly justified in relation to the purpose.
WHO MIGHT WE SHARE YOUR PERSONAL DATA WITH?
Unless you have provided consent, Acamp shall never disclose your personal data to any parties other than those that are strictly necessary in order to provide the services in question, such as information about camping guests being shared with campsite owners and information about campsite owners being shared with camping guests.
HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?
Acamp shall store your personal data only for as long as it is necessary to fulfil the purpose of the processing or for as long as is required pursuant to applicable laws or government decisions.
We take care to ensure that your personal data is not disclosed to unauthorised parties and we have taken appropriate technical and organisational security measures to protect personal data against e.g. loss and unauthorised access.
Regardless of what personal data we process, you should always be in control of your personal data. Pursuant to applicable data protection legislation, you therefore have the following rights: Right of access - You can request a copy of any personal data we hold about you and you can also verify the personal data we hold. Right of correction - You have the right to request the correction of incorrect or incomplete personal data. Right of deletion - You have the right to request that your personal data be deleted if the data is no longer necessary for the purpose for which the data was collected. In the event that continued processing of the data is required pursuant to applicable laws or government decisions, the data cannot be deleted while such requirements remain in force. The right to data portability: if our right to process your personal data is based on your consent or the fulfilment of an agreement we have entered into with you, you may request a copy of your data in a machine-readable format for the purpose of reusing such data with another company. This primarily applies to data you have provided to us yourself. In other words, only certain data is covered by the right to data portability. The right to object to certain types of processing: you have the right to object to our processing of your personal data. You may, for example, always object to your personal data being used for the purpose of direct marketing. The right to restrict the processing of your personal data: you have a right to restrict the processing of your personal data if, for example, you consider the data not to be correct.
DO YOU HAVE A COMPLAINT?
If you have any complaints about the way in which we process your personal data, you have the right to submit your complaints to the national supervisory authority. Contact details: Sweden: The Swedish Authority for Privacy Protection Telephone: +46 08-657 61 00 E-mail: email@example.com
ACAMP CONTACT DETAILS
If you have any questions about the way in which we process your personal data or you want to exercise your rights as a data subject, please contact us via firstname.lastname@example.org. Acamp AB ÖSTERMALMSGATAN 26 A SE-114 26 Stockholm
POLICIES FOR RENTING A CAMPING SPACE
The booking fee is 5% of the total booking value.
PAYMENTS AND CANCELLATIONS
Payment is made directly at the time of booking. Acamp shall refund the full amount less the service fee to the camping guest in case of cancellation, in accordance with the General Terms and Conditions.
POLICIES FOR RENTING OUT A CAMPING SPACE
10% of the price per night (excluding the booking fee payable by the camping guest)
PAYOUTS AND CANCELLATIONS
Minimum fee of SEK 20 per month for an active campsite owner, i.e. a campsite owner who takes payment in a given month.
GENERAL TERMS AND CONDITIONS FOR RENTING A CAMPING SPACE
Campsite owners receive weekly payouts in arrears if the total rental amount exceeds SEK 1,000 per week or in the current month. Monthly payouts if the total rental amount is less than SEK 1,000 per month. Campsite owners are free to determine their own prices and the minimum price for one night shall be SEK 99, including the SEK 5 service fee payable by the camping guest. The minimum amount payable by campsite owners to Acamp is SEK 20 per month if the campsite owner receives payouts to their account during the current month. The campsite owner shall otherwise not pay anything for making their campsite available to book via Acamp. Campsite owners do not have to pay anything to Acamp if a camping guest cancels a booking in accordance with the General Terms and Conditions.
These terms and conditions apply between You and the Campsite Owner through the Rental Agreement for a Camping Space and between You and Acamp for the brokerage of the Rental Agreement.
Rental agreements and payments
“You” refers to individuals or companies that rent a Camping Space via the Service from the Campsite Owner by entering into a Rental Agreement. “Rental Agreement” refers to the agreement entered into between you and the Campsite Owner concerning the rental of the Camping Space. “Rental Period” refers to the period during which you rent the Camping Space pursuant to the Rental Agreement. “Service” refers to the online service offered by Acamp and that allows you to enter into a Rental Agreement with the Campsite Owner. “Camping Space” refers to areas suitable for parking a motorhome or similar camping vehicle. “Campsite Owner” refers to the party that rents out Camping Spaces.
Provision of Camping Spaces
Acamp and the Campsite Owner have entered into an agreement that allows Acamp to enter into Rental Agreements with you on behalf of the Campsite Owner. Acamp is not a party to the Rental Agreements entered into. You need to be over the age of 18 to enter into a Rental Agreement. In connection with the brokerage of the Rental Agreement you shall pay a fee to Acamp in accordance with the prices applicable at the time of entering into the Rental Agreement. Such fees are not refundable. When booking a Camping Space and paying for the rent of the Camping Space for the Rental Period via the Service, you and the Campsite Owner shall enter into a Rental Agreement. Please make sure that all information provided in connection with the booking is correct. The amount payable for the Rental Period is stated in the Service at the time of booking. Payment shall be made using the payment methods supported by the Service. The terms and conditions applicable to each payment method can be found in the Service. The Rental Agreement shall apply for the Rental Period and cannot be cancelled or amended. The statutory right of cancellation pursuant to the act (2005:59) on distance agreements and agreements entered into outside of business premises does not apply to agreements concerning accommodation, overnight stays or leisure activities and there is therefore no right of cancellation associated with Rental Agreements you have entered into. Upon entering into the Rental Agreement, you will receive an e-mail confirmation to the e-mail address you have provided to the Service. Check that the confirmation corresponds to your booking. Please let us know as soon as possible in the event of any errors.
Faults or breaches
Through the Rental Agreement, the Campsite Owner shall rent out the Camping Space for the Rental Period. The Rental Agreement shall lapse without notice upon the expiration of the Rental Period. The Camping Space can be accessed from 13:00 on the first day of the Rental Period and the Camping Space shall be vacated no later than 12:00 on the day of departure unless otherwise specified in the Service. The Camping Space shall be properly tidied before departure. If you choose to depart before the expiration of the Rental Period, no money shall be refunded unless otherwise agreed with the Campsite Owner. The Rental Agreement covers the motorhome or other similar camping vehicle registered with the Service and applies to you and up to the maximum number of people for which your vehicle is authorised. The Campsite Owner shall be entitled to charge an additional fee for any additional guests. You do not have the right to transfer or sublet the Camping Space. The Rental Agreement includes the amenities specified for the Camping Space in the Service. During the stay at the Camping Space, the applicable conduct regulations (see below) and anything else specified for the Camping Space in the Service shall apply. Violation of applicable conduct rules, such as you or anyone in your party behaving in a disruptive or harmful way or other violations of the Rental Agreement may result in the Rental Agreement being terminated with immediate effect. You shall then be obliged to immediately vacate the Camping Space and shall not be entitled to any refund. If you or your guests cause damage to the Camping Space or other property, you shall be liable for any damages incurred.
What happens if you and the Campsite Owner are unable to reach agreement?
In the event of breach of contract on the part of the Campsite Owner, serious disruptions or if the Camping Space otherwise deviates from the information obtained via the Service or what you could reasonably have expected, you shall be entitled to demand remediation, a price reduction or termination of the Rental Agreement. Remediation may include the Campsite Owner being entitled to provide another equivalent Camping Space. Breach of contract or other violations arising due to circumstances outside of the Campsite Owner’s control shall not entitle you to compensation under this Rental Agreement. In the event that your stay cannot be completed due to an obstacle outside of the Campsite Owner’s control and that the Campsite Owner could not reasonably have been expected to have taken into account when entering into the Rental Agreement and the consequences of which the Campsite Owner also reasonably could not have avoided or overcome, the Campsite Owner shall not be liable for damages or other penalties. In the event that the obstacle is attributable to someone who has been hired by the Campsite Owner on a full-time or part-time basis, the Campsite Owner shall only be free from liability for damages if the hired person for which the Campsite Owner is responsible is also free from liability pursuant to the paragraph above. The same shall apply if the breach is due to a supplier engaged by the Campsite Owner or someone at a previous level of the supply chain. Any faults that arise during the Rental Period shall be reported to the Campsite Owner as soon as possible so that they have the opportunity to rectify the fault. If you fail to report a fault, you shall also not be able to claim compensation. If you have received compensation but you are not satisfied with the compensation, please notify Acamp or the Campsite Owner within three (3) weeks (21 days) of departure. When notifying Acamp, such notifications shall be made via e-mail.
If you are unable to reach an agreement, you can get help from the National Board for Consumer Complaints, see www.arn.se. You are also free to bring the dispute before the ordinary courts.
GENERAL TERMS AND CONDITIONS FOR BROKERAGE OF CAMPING SPACES
These General Terms and Conditions shall apply to the Agreement between Acamp and the Campsite Owner concerning the brokerage of Camping Spaces.
Acamp’s brokerage of Camping Spaces
“General Terms and Conditions” refers to this document. “Agreement” refers to the brokerage agreement entered into between Acamp and the Campsite Owner concerning the brokerage of Camping Space rentals for motorhomes and similar camping vehicles. “Camping Guest” refers to private individuals or companies that rent Camping Spaces from the Campsite Owner using the Service. “Rental Agreement” refers to the agreement entered into between the Camping Guest and the Campsite Owner for the rental of the Camping Space. “Campsite” refers to a site, as specified by the Campsite Owner, that is made available for long or short-term rental of one or more Camping Spaces suitable for stays using parked motorhomes or other similar camping vehicles. “Service” refers to the online service offered by Acamp that enables the Campsite Owner to present its Campsite to Camping Guests and from which Camping Guests can subsequently rent Camping Spaces. The Service may be offered and available via the Acamp website and app, as well as through websites and apps belonging to Acamp’s partners. “Camping Space” refers to the area or areas within the Campsite that are suitable for parking a motorhome or similar camping vehicle. The “Campsite Owner” or “you” refers to the party that has entered into an agreement with Acamp concerning the brokerage of Camping Space rentals for motorhomes and similar camping vehicles.
Materials and information relating to Campsites and Camping Spaces
Through the Agreement, Acamp shall be entitled to rent out Camping Spaces to Camping Guests on your behalf and to receive appropriate compensation for the service in accordance with these General Terms and Conditions. This right applies between the parties during the term of the Agreement. Via the Service, Acamp shall market your Campsite at no cost to encourage Camping Guests to rent your Camping Spaces. Such marketing may take place through the Acamp website or app, as well as through websites or apps owned or administered by Acamp partners. Acamp shall also have the right to market your Campsite and Acamp’s activities with reference to the brokerage of Camping Spaces in ads or otherwise, via the internet, newspapers, etc. When a Camping Guest rents a Camping Space via the Service, Acamp will manage the rental, enter into the Rental Agreement on your behalf, inform you of rentals, collect payment from the Camping Guest and pay you in accordance with what has been stipulated in these General Terms and Conditions. Acamp shall not be a contractual party to agreements for Camping Guests’ rentals of Camping Spaces but will assist you in entering into Rental Agreements with Camping Guests through the Service. All rental of Camping Spaces to Camping Guests via the Service shall take place subject to the Acamp Rental Agreement applicable at any time, see Acamp.com. Acamp shall not be liable for any damage, wear and tear or breach of contract caused by you or the Camping Guest in connection with the Camping Space rental. Any such claims shall be settled directly between you and the Camping Guest. Nevertheless, Acamp shall assist in providing information to the extent deemed necessary by Acamp. Please contact Acamp immediately in the event of any issues or if you want to raise a claim against a Camping Guest in connection with a Rental Agreement that has been entered into.
The Campsite Owner’s obligations
You shall provide Acamp with materials such as photographs and information about your Campsite and Camping Spaces for the marketing thereof. Acamp shall be entitled to refine such materials and information and shall be entitled to use both its own and others’ material and information in such marketing. All materials and information you provide to Acamp with regard to you and your Campsite and Camping Spaces shall be correct and provide a true and fair impression. You confirm that you have the right to provide such materials and information to Acamp for the purpose of enabling Acamp to use such materials and information to market both your Campsite and Acamp’s activities in accordance with these General Terms and Conditions.
Price and payment
You confirm that you have the right to enter into this Agreement and that you have the right to rent out Camping Spaces to Camping Guests. When Acamp has informed you that a Camping Space has been rented out to a Camping Guest, you shall ensure that the Camping Guest is given access to the Camping Space during the Rental Period specified in the Rental Agreement. You shall ensure that both the Campsite and the Camping Space are easily accessible and suitable for parking a motorhome or similar camping vehicle for a shorter or longer period of time and that these otherwise meet other applicable regulations. The area assigned to each Camping Space must be large enough that the recommended distance between vehicles for overnight stays is met. All information you provide shall be correct and updated in the event of any changes. If you state that certain amenities are included in the Camping Space rental, such as access to electricity, water, Wi-Fi, sauna, etc., you shall ensure that such amenities are available and that these meet relevant requirements relating to standards and safety and, if they are included in the rental price, that they do not entail any additional costs on the part of the Camping Guest. You are aware of and accept that incorrect information, as well as faults or breaches associated with the Campsite, Camping Space or specified amenities, may lead to delayed payment, non-payment or refund requests for payments already made for the Camping Space concerned.
You shall determine the Camping Space rental price. Acamp shall not be entitled to rent out Camping Spaces at a price below your specified price without your consent. As payment for the brokerage of the Camping Space, Acamp shall receive part of the rent payment made by the Camping Guest. Acamp’s payment shall be stated in the current price list published at Acamp.com at any time. Reporting of payments made by Camping Guests is performed in arrears. You shall be responsible for paying any taxes and fees arising from the Camping Space rental. Acamp shall not be liable or responsible for reporting, paying or otherwise managing taxes and fees on your behalf.
What Acamp uses personal data relating to the Campsite Owner for
As a broker of the Camping Space, Acamp will process personal data relating to both the Camping Guest and the Campsite Owner. With regard to personal data relating to Camping Guests, Acamp is the data controller for its processing of such personal data for as long as the Camping Guest remains an Acamp member. With regard to your personal data, Acamp shall be the data controller for its processing in accordance with the below. When renting out Camping Spaces, you will be the data controller in respect of the Camping Guest in accordance with the Rental Agreement for the Camping Space. You therefore have a responsibility to comply with the processing requirements relating to such processing of the Camping Guest’s personal data under the Rental Agreement. What Acamp uses personal data relating to the Campsite Owner for In order to fulfil the Agreement with you and to provide you with support and service pursuant to the agreement, your personal data will be processed by Acamp as required. Such processing is in the interests of both Acamp and you.
How long does Acamp keep personal data for and what are the rights of the data subject
Acamp shall process data for as long as it is necessary to perform Acamp’s obligations under the Agreement and for as long as it is required pursuant to statutory retention periods. Each data subject has agency over their personal data and shall be entitled to contact Acamp if they would like information about the data processed by Acamp, to request correction, deletion or transfer of such data, or to request that Acamp restricts the processing of such data. Please note that Acamp needs to collect personal data in order to provide the Service to you. If a data subject wishes to withdraw their consent and request changes to or deletion of personal data, it could therefore mean that Acamp would be unable to provide the Service to the data subject.
Protection of personal data
Acamp uses modern security solutions to collect, process, store and communicate personal data.
Each party shall be responsible for complying with its obligations under this Agreement. In the event of Acamp’s breach of this Agreement, Acamp’s liability shall be limited to direct damage and a maximum amount of SEK 1,000.
Agreement period and termination of the Agreement
The Agreement shall apply between the parties from and including the date on which the Agreement was entered into. You shall be entitled to terminate the Agreement subject to a notice period of six months. Acamp shall be entitled to terminate the Agreement subject to a notice period of one month or with immediate effect if it transpires that you have breached the Agreement or if Acamp finds that the Camping Space or Campsite are unsuitable for rentals. Termination shall be made through written notice to the other party. If a Camping Guest has rented a Camping Space for a time after the expiration of the Agreement, Acamp shall cancel such bookings and refund any payments made by the Camping Guest.
Acamp shall be entitled to update these General Terms and Conditions after notifying you of such amendments no later than 30 days before the amendments are due to take effect. If you do not accept such amendments, you shall be entitled to terminate the Agreement before the expiration of such a 30-day period. In the event of terminations received by Acamp within this 30-day period, the Agreement shall expire at the end of the 30-day period.
Any disputes arising in connection with this Agreement shall be finally determined by a Swedish court, with Stockholm District Court as the first instance.
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